Cancellation & Refund Policy

Last Updated: August 2019.

We deeply appreciate your support and thank you for using Maxillofacial Diagnostics. We always ensure that our services are best matching your expectations. All our services are labour intensive and hence these services are non-refundable once you have availed these services. All payments received from you for the services that Maxillofacial Diagnostics provided will be deemed as final. By registering for any of our services, you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

Notwithstanding the foregoing, we shall strive to refund to our customers, a maximum of 50% of total fee paid, if the hospitals which a customer selected happens to be in the category of accepting upfront payment towards consultation fee of Doctors, for booking an appointment with the doctor and such an appointment is cancelled by a customer before the payment is finally transferred to the Hospital by Maxillofacial Diagnostics.

Maxillofacial Diagnostics shall also effect full refund of the charges paid by a customer in the event of:
a) Any of the happenings of a Force Majeure event such as War, Natural Calamities etc.
b) In case of the untimely demise of the patient (Maxillofacial Diagnostics will effect automatic cancellation and Refund).

Cancellation requests, which fall under the above criteria, need to be submitted within 3 days (72 hours) from the date of payment towards services of Maxillofacial Diagnostics. No request for cancellation will be accepted if submitted after 72 hours or after the service has been already provided by us(eg already reported cases will not be applicable for refund).

Maxillofacial Diagnostics shall process your refund within 14 working days.

No request for cancellation and refund shall be accepted at Maxillofacial Diagnostics, if such request is not falling under any of the categories as mentioned above.

If you have any questions about our cancellation and cancellation policy, please do contact us., 0484-4046020

Maxillofacial Diagnostics,
Room no 18/19 ,IInd floor, Chammany tower,
Banerji Road, Kaloor, Ernakulam – 682017